Privacy Policy

Welcome to Oraline (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website oraline-eg.com or make a purchase from us.

1. Information We Collect

We only collect the information necessary to process your orders and provide a smooth shopping experience. This includes:

  • Full name
  • Phone number
  • Delivery address

We collect this information only when you place an order or contact us directly through our website or social media channels.

We do not collect or store payment card details on our website. All online payments (if applicable) are processed securely through trusted third-party payment providers.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders
  • To contact you regarding your order or delivery
  • To improve our services and website experience
  • To comply with legal or regulatory requirements (if necessary)

We do not sell, rent, or share your personal data with any third parties for marketing purposes.

3. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

Your personal data may be shared only with:

  • Delivery partners to ensure successful shipment of your orders.
  • Service providers who assist us with website maintenance or customer support, under strict confidentiality agreements.
  • Government authorities, if required by law.

5. Cookies and Analytics

Our website may use cookies to enhance your browsing experience and improve site performance. These cookies do not collect personally identifiable information.

We may also use basic website analytics to understand visitor behavior and improve our services. No personal data (such as names or contact details) is stored through these analytics tools.

6. Your Rights

As a user in Egypt, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your information
  • Withdraw your consent for data collection (if applicable)

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Oraline Egypt
📍 Egypt
🌐 www.oraline-eg.com
📞 (+20 10 66658925)
📧 (support@oraline-eg.com)

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Shipping and Delivery Policy

Our shipping occours in one of two ways

  1. If in Cairo or Giza we ship through our own agents
  2. if in other regions in Egypt we ship through a third party shipping agent as middle east courier

All orders take 2 working Days to deliver

Terms and conditions

We guarantee all our products against manufacturing defects. The warranty period for our products is mentioned on the invoice and guarantee card starting from the date of purchase, with the necessary spare parts provided for repairs.

The warranty is not valid without a purchase invoice and does not cover damage resulting from external maintenance or misuse. All components repaired or replaced by the authorized service center (Oraline Egypt) will remain under warranty for the remainder of the original warranty period.

The warranty applies only to the device itself and does not include any accessories such as the charger, brush heads, or travel case.

During the warranty period, the company will repair or replace any part found, upon inspection, to have a manufacturing defect — free of charge, including the cost of spare parts, inspection, and labor.

Exchange Policy

Sold devices cannot be returned or exchanged unless they have an unrepairable manufacturing defect, as these products are considered personal care devices.